Refund policy

Returns & Refunds

We want you to be completely happy with your Dopollo purchase. If something isn't right, we're here to help.

30-Day Returns
You may return any item within 30 days of delivery for a full refund of the item price.

Defective, Damaged or Incorrect Items
If your item arrives damaged, has a defect, or is not what you ordered, contact us and we will send you a free replacement or issue a full refund. Return shipping is on us. For items damaged in transit, please contact us within 7 days of delivery and include a photo of the product and the packaging.

Changed Your Mind?
Returns for any other reason are welcome within 30 days of delivery. The item must be unused, in like-new condition, and in its original packaging with all accessories. The customer is responsible for return shipping costs in this case. There is no restocking fee.

Exchanges
Ordered the wrong battery platform (for example, DeWalt instead of Milwaukee)? Contact us and we'll help you exchange it.

How to Start a Return
1. Email service@dopollo.com with your order number and the reason for your return.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Ship the item back. Please do not include your tool battery with the return. Batteries are not part of the product and cannot be sent back to you.
Items sent back without first contacting us cannot be accepted.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the refund.

Amazon Orders
If you purchased on Amazon, please start your return through your Amazon account. Amazon's return policy applies to those orders.

Questions?
Contact us anytime at service@dopollo.com.