Shipping policy

Shipping Policy

Free Shipping on All U.S. Orders
Every order shipped within the United States ships free. There is no minimum purchase.

Where We Ship
We currently ship to addresses within the United States only, including P.O. Boxes and APO/FPO/DPO addresses. We do not ship internationally at this time.

Processing Time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery Time
Orders ship via USPS Ground Advantage. Delivery usually takes 2–5 business days after shipment. Deliveries to Alaska, Hawaii, U.S. territories and military addresses may take longer.

Order Tracking
When your order ships, you will receive a confirmation email with your tracking number.

Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address as long as the order hasn't shipped yet.

Lost or Damaged Packages
If your tracking shows your package as delivered but you haven't received it, or if it arrives damaged, contact us within 7 days of the delivery date and we'll help make it right.

Questions?
Contact us at service@dopollo.com.